Southern Linc Consumer Code

The Southern Linc Consumer Code for Wireless Service:

• Disclose Rates and Terms of Service to Consumers
• Make Available Maps Showing Where Service is Generally Available
• Provide Contract Terms to Customers and Confirm Changes in Service
• Allow a 15-Day Trial Period for New Service
• Provide Specific Disclosure in Advertising
• Separately Identify Carrier Charges from Taxes on Billing Statements
• Provide Customers the Right to Terminate Service for Changes to Contract Terms
• Provide Ready Access to Customer Service
• Promptly Respond to Consumer Inquires and Complaints Received from Government Agencies
• Abide by Policies for Protection of Customer Privacy, including Customer Proprietary Network Information (CPNI)
• Abide by the Unlocking Consumer Choice and Wireless Competition Act